Frequently asked questions.

Only the parents or guardians linked to that student, plus authorized school staff. Access is scoped per family — no parent can see another child's records.

It is designed to support your school’s compliance with the Data Privacy Act of 2012 (RA 10173). Data is encrypted in transit and at rest, access is scoped per family, and every record change is logged. Your school remains the personal information controller; we act as processor, on your instructions. We can provide a Data Processing Agreement for your DPO.

Most schools are live within one week. We import your student list and sections with your registrar, then parents join using secure invite codes.

No. Each family receives an invite code linked to their child. Signing up takes under two minutes on any smartphone.

Yes, in two steps. A free 30-minute demo, at your school or online, using your own grade levels — no cost, no obligation. If it fits, we run a 30-day pilot with one grade level at a reduced rate, and you get a fixed quote based on your enrolment size before any full rollout. Pilot data carries over if you subscribe; if you do not, it is exported to you and deleted.

No. Your subscription includes every feature in your chosen plan, with no per-message charges and no additional user fees for authorised staff or parents. Onboarding is a separate one-time fee, quoted up front.

Any modern smartphone (Android or iOS) and any web browser. Teachers and admins typically use the web portal; parents use the mobile app.

Yes. The app is built for low-bandwidth use and syncs when a connection is available.

Yes. Every School Plan includes onboarding sessions for admins and teachers, plus printable guides for parents.

Email and chat support on school days, with priority response for School Plan subscribers. Emergencies are handled same-day.